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Study at home and Learn How to Manage Staff

This course is ideal for:

  • Business Owners
  • Supervisors and Foremen
  • Human Relations Managers
  • Departmental Managers
  • Teachers, Students, anyone wishing to climb to a higher position within their organisation

 

Course Details

If you are doing the course full time you can complete it in 6 weeks, if you are studying part time then it will take 3-6 months on average to complete the course. Your course will expire after 1 year.

You can start the course at any time as it is a self-paced online course.

 

Course Outline

There are 10 lessons in this course:

1. Human behaviour
• Individual and group behaviour
• Perception
• Gestalt theory of perception
• Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
• Perception and reality
• Selective attention
• Central traits
• Attribution
• Kelley's theory of attribution
• Changing perceptions
• Defence mechanisms
• Psychologically healthy individuals
• Influences on human behaviour
• Socialisation
• Family influence
• Influence of school
• Influence of peers
• Influence of society

 

2. Workplace communications
• Communication defined
• Variables affecting communication: context, nature and quality of the transmitted message and the received message
• Effective communication
• Listening effectively
• Giving clear instructions

 

3. Workplace conditions
• Unions
• Duty of care
• Workplace safety
• Costs of illness and injury
• Lifting and manual handling
• Protective equipment
• Workplace bullying and violence
• Workplace design; physical and psychological factors
• Colour
• Office landscaping

 

4. Controlling Operations
• Supervising staff: listening, informing, leading
• Managing a project
• Applying standards
• Monitoring performance
• Regulating progress
• Giving directives and introducing change
• Dealing with contingencies
• Developing contingency plans
• Problem solving methodology
• Stock control
• Quality control
• Production control
• Labour utilisation control
• Financial control

 

5. Recruitment and Induction
• Advertising a position
• Interviewing
• Interview guidelines
• Interview questions
• Types of questions

 

6. Staff training
• Responsibilities of a trainer
• Factors affecting learning: Attention, intelligence, self esteem. etc
• How we learn
• Memory
• Assessing training needs
• Sources of information for a needs assessment
• Communication skills for trainers
• Body language
• Reasons that people do not learn -communication barriers
• Developing conversation
• Effective questioning
• Motivating learners
• Principles of learning
• Adult learners

 

7. Work teams
• Conformity -Heiders Balance Theory
• Different styles of handling conflict
• Delegation
• Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
• Conflict handling tequniques
• Dealing with anger (in yourself and in others)
• Negotiation
• Joint problem solving approach
• Mediation
• Negotiation problems

 

8. Positive Discipline
• Static and dynamic principle
• Giving praise
• Enforcing rules
• The disciplinary interview
• Changing behaviour -classic and operant conditioning
• Reinforcement
• Punishment

 

9. Grievances and Complaints
• Detecting a problem
• Guidelines for dealing with grievances
• Reducing grievances
• Applying the formal problem solving technique

 

10. Monitoring and Reporting
• Monitoring performance
• Observation
• Regular review
• Scheduled evaluations
• Report writing
• Work study
• Techniques of work study
• Work measurement

 

We have payment plans avaliable

Email admin@thetrainingacademy.com.au for a detailed course brochure with course outlines for all the modules.


 

 


$550.00
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