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Learn how to manage human conflict.

This course will define the nature of human conflict and ways to manage it. Explain the importance of listening when dealing with conflict situations, andappreciate different listening techniques. Define negotiation and discuss the process of negotiation. Define mediation and discuss the process of mediation. Define facilitation and discuss the process of facilitation. Discuss problems that may arise through negotiation, in particular, balance of power and its connotations. Explain the importance of working in groups as a means of learning how to deal with group conflicts. Explain ways of understanding and dealing with different types of crisis.

Course Outline

You can start the course at any time as it is a self-paced online course. If you are doing the course full time you can complete it in 6 weeks, if you are studying part time then it will take 3-6 months on average to complete the course. Your course will expire after 1 year.


There are 8 lessons in this course:

  1. Conflict Management and Anger
  2. Listening
  3. Negotiation
  4. Mediation
  5. Facilitation
  6. Balance of Power
  7. Discussion and Group Work
  8. Crisis Analysis and Responses


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Email for a detailed course brochure with course outlines for all the modules.


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