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Build on your skills in computer repair and servicing

Develop your ability to independently undertake routine maintenance and to analyse faults in personal computers.

This course covers more into the hardware diagnostics, fault analysis. It also covers software trouble shooting etc. This course expands on and continues from the basics covered in Computer Servicing 1.
If you are looking into expanding your skills more into troubleshooting and hardware diagnostics this course is suitable for you.
  • Develop procedures for routine hardware maintenance of a computer system
  • Develop procedures for routine software maintenance of a computer system
  • Evaluate the appropriateness of different computer systems for different applications.
  • Determine different sources of faulty hardware operation in a PC computer system
  • Determine different sources of faulty software operation in a PC computer system
Pre-requisites:          Computer Servicing I (or equivalent).

Course Details

If you are doing the course full time you can complete it in 6 weeks, if you are studying part time then it will take 3-6 months on average to complete the course. Your course will expire after 1 year. You can start the course at any time as it is a self-paced online course.

Course Outline

There are 10 lessons in this course:

1.Introduction to hardware components
◦Random Access Memory (RAM)
◦Types of RAM
◦Dynamic RAM
◦Tips for buying TAM
◦How to add memory to a computer
◦Problems when installing memory
◦Central Processing Unit (CPU)
◦Considerations when buying a new CPU
◦Graphic card
◦How to install a graphics card
◦Intalling a CD or DVD burner
◦Jumper switch settings
◦Hard disk upgrade
◦Installing a back up drive

2.Basic Diagnostic Equipment
◦Software diagnosis
◦Temperature monitor
◦Regestry cleaner, virus scanner and spyware detector
◦USB port tester
◦Power supply tester
◦CPU meter
◦Hard disk tester

3.Electric Circuits and Components
◦Understanding electricity
◦Measuring electricity
◦Ohm's law

4.Problem Solving and Fault Analysis
◦Problem solving
◦Requestm response, result strategy
◦The circle back model
◦Pitfalls in problem solving
◦How to troubleshoot and isolate computer problems
◦Hardware failures
◦Software failures
◦Recreating a problem; reproducing ther error

5.Diagnostic Testing [A] (Self Tests and Diagnostic Cards)
◦Power up
◦Boot drive
◦Errant keyboard
◦Mouse problems
◦Slow computer performance
◦Computer freezes and displays BSOD (Bluw screen of death)
◦No display on monitor
◦No sound
◦Computer rebooting or turning itself off
◦How to troubleshoot a computer that does not boot

6.Diagnostic Testing [B] (System Board and Memory Tests)
◦Components overview
◦Operating system diagnostics

7.Software maintenance and troubleshooting
◦Software and hardware
◦Operating systems
◦Command prompts
◦SOS, DIR command
◦File types
◦Back up (all types)
◦Erasing files
◦Autoexec.bat and Config.sys
◦History of windsows
◦Data corruption

8.Disk drives and CD-ROM
◦Servicing CD Rom drive
◦RAM servicing

9.Video and Audio Systems
◦Video cards
◦Troubleshooting a graphics card
◦Sound cards and troubleshooting

10.Developing a Maintenance Program
◦Work sceduling
◦Project component estimate form


Email for a detailed course brochure with course outlines for all the modules.

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